A description of some of our current RQI projects can be found below. If you have interest in any of these projects or have RQI ideas, we’d love to work with you!
Medical Education Training Videos
The “DOCS Medical Training Series” is a collaborative effort between the DOCS RQI staff and health fair station managers. This series of online training modules consists of videos and quizzes aimed at better preparing student volunteers in their roles at the annual health fairs. Additionally, the modules allow more time for hands-on practice during in-person training sessions and the opportunity for community partners to engage students and provide more context of the communities in which we host health fairs. The project is ongoing and the ultimate goal is to have up and running training modules for all stations hosted at the DOCS health fairs by the end of this year.
DOCS RedCap Analysis
In an effort to improve our DOCS model, we have begun a comprehensive review of our DOCS RedCap database, identifying a variety of relevant metrics for evaluation. Metrics include demographics, healthcare access (insurance status, access to primary care), and risk (Cardiovascular and Diabetes risk, risk for various cancers, etc.). These analyses can begin to teach us a lot about DOCS and our patient population: Are we reaching the patients we hope to reach in communities? What are the most pressing challenges our patients face? Are patients that return on a yearly basis improving or getting worse? These are just some of the questions we can begin to answer in an ongoing review of our DOCS RedCap data.
RMC Healthcare Access
At the Regional Medical Campus up in Palm Beach and Broward Counties, we are working on creating maps for free and low-cost healthcare resources within these counties, as well as other resources that patients may find helpful, mirroring the existing maps we have for SJB and health fair patients on the Miami main campus. This project is ongoing. We are also supporting other DOCS projects at the RMC, including Stonybrook, the Guatemalan Mayan Center, and the Caridad free clinic.
Patient Navigation Program
The patient navigation program was created in 2016 as an RQI effort to improve the follow up of patients seen at DOCS health fairs who met certain high-risk criteria and needed urgent follow up health care. The patient navigation program now happens for all health fairs and exists as part of the Longitudinal Health Access Initiative. Patient navigators are trained in motivational interviewing, SMART goal setting, barriers to health care, health insurance, and navigating the health care system to help patients schedule and attend follow up appointments via periodic one-on-one phone calls.
Station Manager Survey
Station Managers play a key role in organizing, managing, and facilitating patient flow at DOCS health fairs. The Station Manger survey provides an easy and comprehensive means to track and manage feedback from station manager from year to year in order to improve future health fairs. This project is new and the first surveys will be administered at the first health fair.
Patient Experience Survey
As DOCS continues to grow and expand, our aim is to ensure that we are serving our patients in the best way possible. The patient experience survey will provide feedback on the current services provided at DOCS weekly clinics and health fairs, as well as help to identify any barriers or needs of patients. Results of this survey will direct our patient-centered care, and allow DOCS to improve its systems and services based on patient input.